211ontario.ca - Privacy & Complaints Policy

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Privacy Policy |Polity& Social Services Ontario | Ontario 211 Topics OverviewVituperate/ AssaultPolityPrograms Disabilities Emergency / Crisis Employment / Training Family services Food Francophones Government / Legal HealthSuperintendencyHomelessness Housing Income Support Indigenous Peoples Homelessness Housing Income Support Indigenous Peoples LGBTQ+ Mental Health / Addictions Newcomers Older Adults Youth Working With 211 Overview Looking for HelpPolityAgencies Emergency Management 211 Ambassadors Embed 211 Search Resources Order 211 Promotional Materials Suggest A New Listing Partners Blog OverviewPolity& Social ServicesFinancial AssistanceGovernment ServicesHealth and Mental HealthHelp Starts HereNewcomersOlder AdultsRegional SnapshotsVolunteering & FundraisingAbout Overview Our Mandate History & Launch Dates Board of Directors Annual Reports News Privacy & Complaints Policy Contributors ContactENFR 211 Ontario Services BlogWell-nighContact 211 Ontario Edit Listing Entity Single Home How Can I Help New Listing Page not found Search Search Services and Organizations Topics Widget Generator Working With 211 HOME ›Well-nigh› Privacy PolicyTerms of Use / Privacy and Complaints Policy Jump to a Section 1. Terms of Use Please read this Terms of Use Agreement (the “Agreement”) carefully. It governs your use of this Website (the “Website”) operated by Ontario 211 Services on behalf of the various 211 Ontario Regional Service Providers (collectively “211 Ontario”). The Agreement states the terms and conditions under which you (the “User”) may wangle and use the Website and all written and other materials displayed or made misogynist through the Website, including, without limitation, information on Ontario-wide human services, human services statistics and hair-trigger services such as polity information centres, distress centres, hospital emergency departments and services for victims of violence and abuse, including sexual thumping (the “Content”). BY ACCESSING AND/OR USING THE WEBSITE, YOU ARE INDICATING YOUR ACCEPTANCE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU MUST NOT ACCESS OR USE THE WEBSITE. 211 Ontario may unilaterally revise this Agreement from time to time, in which specimen we will provide you with a notice of such revision by posting the amended Agreement on this Website. Use of the Website without such notice will signify your visa of these revised terms. You should visit this page periodically to review this Agreement. 2. Listing Inclusion 2.1 Listing Policy 211 Ontario and its affiliates collect, maintain and disseminate human service information that enables people to make informed choices to modernize their quality of life. Inclusion in the database of human services listed on the Website is self-ruling and is not dependent upon the purchase of a membership, products or separate razzmatazz space from 211 Ontario or any of its affiliates. Subject to the priorities detailed in the next section, the database includes organizations or programs primarily located in or serving the zone that: Provide a uncontrived service to the public Are networks or coalitions of uncontrived service providers Are involved in licensing, planning or coordinating uncontrived services Are not-for-profit, community-based or government organizations Are commercial organizations that provide first priority services not offered by the nonprofit sector Are commercial organizations licenced by the government or with special contractual agreements to operate long term superintendency facilities, child superintendency centres and unrepealable home superintendency services Organizations must demonstrate the worthiness to provide ongoing reliable services and have an established funding wiring or the support of an established parent organization. Exceptions may be made in emerging or underfunded service areas. 2.2 First and Second Priorities It is the policy of 211 Ontario to set first and second priorities for the listing of services on the Website. For first-priority areas, every effort is made to have comprehensive listings of all eligible services. For second-priority areas, hodgepodge depends on local data partner practices, staff resources, agreements with other agencies, and the worthiness of other agencies to collect and disseminate information. Rather than collect comprehensive information in second-priority areas, 211 Ontario may collect information regarding representative or umbrella groups, or refer Users to other telephone or Internet-based services. 211 Ontario gives first priority to vital subsistence and survival related services, including: Food, suit and shelter Emergency assistance Crisis intervention Financial assistance Legal and correctional services Victim services Immigrant and refugee services Physical and mental health services Employment and training services Home support Public and specialized transportation Child careWangleto permanent affordable housing 211 Ontario moreover gives first priority to services for people who may wits barriers to service considering of: Language spoken Ethnocultural group Age, including risk factors associated with infants, children, youth or seniors Low income, unemployment or lack of education or literacy Physical, mental or developmental disabilities Homelessness or social isolation Immigration or refugee status Fear of violence 211 Ontario gives second priority to the pursuit quality of life services, unless they are for people who may wits barriers to service: Education Recreation Consumer assistance Environment Peace and disarmament International minutiae 2.3 Exclusion 211 Ontario reserves the right to exclude from the database any organization that it has, in its own discretion, unobjectionable reason to believe may spread hatred or have a philosophy that could be hurtful to the well-being of individuals, groups or the polity as a whole. Potential grounds for exclusion or removal from the database may include, but is not limited to, service non-delivery, fraud, misrepresentation, discrimination, criminal activities, or operating outside licensing mandates. 211 Ontario reserves the right to refuse to list or to discontinue listings for organizations that have had serious complaints lodged versus them with any regulatory soul or with other organizations in the database providing similar services, or with 211 Ontario itself. Decisions to include, exclude, or remove a service listing may be appealed by writing to 211 Ontario or its affiliates without a reasonable struggle has been made to resolve the issue with the editorial staff. 2.4 Referral to Other Services 211 Ontario provides links to external Websites for some commonly sought services not listed on the Website, such as consulates and embassies. Users unable to find the information they need are invited to undeniability 211. Also, 211 centres are part of Ontario’s wide-stretching network ofPolityInformation Centres. Many of these multi-service agencies focus on specific communities or neighbourhoods and may provide comprehensive local information on service clubs, schools, sports and hobby groups, etc. 3. No Endorsement Inclusion of an organization and information well-nigh its programs and services on the Website does not imply endorsement by 211 Ontario nor does exclusion indicate lack of endorsement. Links to other websites are provided to help users locate other Internet resources that may be of interest. Parties other than 211 Ontario independently ripened these other Websites and therefore 211 Ontario does not seem responsibility for the content of any third party Website, nor does it make any representation or warranty of any kind regarding any third-party Website including, without limitation, (i) regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party Websites, (ii) regarding the merchantability and fitness for a particular purpose of any material, content, software, goods, or services located at or made misogynist through such third-party Websites, or (iii) that the operation of such third-party Websites will be uninterrupted or error free, that defects or errors in such third-party Websites will be corrected, or that such third-party Websites will be self-ruling from viruses or other harmful components. In providing links to other Websites, 211 Ontario is not vicarial as a publisher or disseminator of the material contained on these other Websites and does not seek to tenancy the content of, or maintain any type of editorial tenancy over, such Websites. A link to flipside Website should not be construed to midpoint that 211 Ontario is associated with or is legally authorized to use any trademark, trade name, logo or copyrighted symbol that may be reflected in the link or the unravelment of the link to such other Websites. In addition, the mention of flipside party or its products or services on the Website should not be construed as an endorsement of that party or its products or services. 4. Disclaimer The information on the Website is provided for information purposes only. It is not intended to provide medical, legal or professional translating whatsoever and should not be relied upon in that respect. THE WEBSITE AND THE CONTENT IS PROVIDED “AS IS”. WHILE 211 ONTARIO ENDEAVOURS TO PROVIDE INFORMATION THAT IS CORRECT, ACCURATE AND TIMELY, 211 ONTARIO MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE AND THE CONTENT INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION OR WARRANTY THAT (I) THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE WEBSITE WILL BE FIT FOR A PARTICULAR PURPOSE, (II) THE WEBSITE OR CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR TIMELY, (III) THAT THE OPERATION OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, (IV) THAT DEFECTS OR ERRORS IN THE WEBSITE OR THE CONTENT, BE IT HUMAN OR COMPUTER ERRORS, WILL BE CORRECTED, (V) THAT THE WEBSITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS, AND (VI) THAT COMMUNICATIONS TO OR FROM THE WEBSITE WILL BE SECURE AND/OR NOT INTERCEPTED. 5. Listing Updates Most organizations listed on the Website are asked annually to well-constructed a written questionnaire or to update their information by telephone, fax or e-mail. In addition, the editorial team monitors service changes, and major changes are made as soon as the information is known and verified with the service provider. Nevertheless, polity services transpiration so rapidly that some omissions and inaccuracies are inevitable. 211 Ontario encourages organizations to use the Website to notify the editorial team of service changes throughout the year by using the update information option found on all records on the Website. 211 Ontario reserves the right to verify each transpiration with the service provider. The value of detail, the language used and the presentation of information in describing a service or organization is at the discretion of 211 Ontario. Changes submitted will not towards automatically or immediately on the Website. Changes are first verified and processed by staff, with the data on this Website typically updated once a week. 6. Linking 211 Ontario encourages organizations to use the Website as a inside hodgepodge of quality information. If you would like to link to the Website, we request that you: Inform us that you are creating a link by sending a message to officeadmin@211Ontario.ca. Please indicate the URL of the page where the link will be placed. Link to the Website home page instead of specific pages within the Website. While 211 Ontario encourages links to the Website, it does not wish to be linked to or from any third-party Website which contains, posts or transmits any unlawful information of any kind, including, without limitation, any content i) that constitutes or encourages self-mastery that would constitute a criminal offence, requite rise to starchy liability or otherwise violate any local, state, provincial, national or international law or regulation; ii) that may be rabble-rousing or detrimental to the activities, operations, points or integrity of 211 Ontario; or iii) that contains, posts or transmits any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights. 211 Ontario reserves the right to prohibit or refuse to winnow any link to the Website, including, without limitation, any link which contains or makes misogynist any content or information of the foregoing nature, at any time. You stipulate to remove any link you may have to the Website upon the request of 211 Ontario. The framing, mirroring and deeplinking of the Website or any of its Content in any form and by any method is strictly prohibited. You may not rationalization any telecast including any pop-up or imprint telecast to towards at, or on, or without exiting, the Website. 7. Privacy Policy 7.1 Freedom of Information and Protection of Privacy Act This material is intended for unstipulated information purposes only and should not be distributed, copied or disclosed to anyone else. Its contents are protected by privilege, and all rights to privilege are expressly personal and not waived. Further, any information that is confidential or personal will be subject to the FOIPP Act and other relevant legislation. 7.2 Confidentiality Warning 211 Ontario strives to ensure confidentiality in email communication. Nevertheless, woolgathering the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Internet email is vulnerable to interception and forging. 211 Ontario will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to 211 Ontario, or that you expressly or implicitly qualify 211 Ontario to make, or for any errors or any changes made to any transmitted information. The Site measures site visits but does not collect or maintain information on the identity of such users. 7.3 Submissions 211 Ontario shall be self-ruling to use, for any purpose, any ideas, concepts, know-how or other techniques contained in information provided to 211 Ontario through the Site or sent through email. 211 Ontario shall not be subject to any obligations of confidentiality regarding any such information submitted to it unless specifically well-set to by 211 Ontario, or required by law. 211 Ontario may use comments submitted by users well-nigh the Site for promotional purposes. 211 Ontario will seek written permission of the user surpassing publishing his or her personal name, organization or program name or uncontrived comment. 211 Ontario may combine comments and symbol them to pseudonyms without seeking permission of the users. 7.4 Google Analytics In order to serve you better, 211 Ontario uses Google Analytics to capture non-identifiable information well-nigh visitors to analyse the use of our website.  These tools use cookies to collect and generate information well-nigh your visits to our sites (including your IP address) that is transmitted to their servers in an unrecognized form for processing. We study patterns of website worriedness so we can modernize the wits of visitors to our sites. We moreover use the Google Analytics Demographics and Interest Reporting features to capture non-identifiable information on web visitors age, gender and other categories provided by cookies from other websites you may have visited.  We moreover provide links to other websites managed by third parties/may permit third parties to offer users subscriptions/registration-based services through its website. As we cannot tenancy or be responsible for the deportment or policies of such third parties, you should trammels the workable privacy policy of such third parties when visiting their websites or when providing personal information to them. Please moreover note we cannot tenancy or prevent the use of cookies or any information obtained through cookies by such third parties. You can opt-out of analytics worriedness by setting your browser to notify you when a cookie is sent and woodcut analytics cookies if desired. Please consult your browser’s Help Menu for instructions. Visiting our website with analytics cookies disabled will have no significant impact on your browsing experience. Google currently offers a self-ruling Google Analytics opt-out tool for Internet Explorer (versions 7 and 8), Google Chrome (4.x and higher), and Mozilla Firefox (3.5 and higher). 8. Ownership and Limited Licence This Website and its Content are protected by copyright law and are owned by 211 Ontario contributors. Individual listings on this Website are the property of the organization identified in the copyright notice at the marrow of each page. The Website using and diamond is the property of 211 Ontario. 211 Ontario grant to the User a limited, non-transferable and non-exclusive licence to access, view and use (display or print) a reasonable number of search results for their own personal, non-commercial use, provided the information is not modified and that all copyright, trademark and other notices contained in the Website are maintained. None of the information may be otherwise reproduced, republished or re-disseminated in any manner or form without the express prior written consent of 211 Ontario or its affiliates, as the specimen may be. The taxonomy used to alphabetize the services, including the definitions of listed terms, was originally published in the Information and Referral Thesaurus, First Edition, 1996. 211 Ontario and its affiliates have updated and amended many of the terms and are solely responsible for these changes. Except as expressly indicated above, no part of this taxonomy of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the express prior written consent of 211 Ontario. 9. TrademarksUnrepealablewords, phrases, names, titles, graphics, icons, designs, logos and trademarks displayed on the Website may constitute registered or unregistered trademarks, service marks or trade names of 211 Ontario or third parties. While unrepealable trademarks of third parties may be used by 211 Ontario under licence, the exhibit of any such marks or names on the Website does not imply that 211 Ontario or other entities have granted a licence or passport of any kind. Any use of the trade-names, trademarks, service-marks and logos (collectively “Trademarks”) displayed on the Website, except as expressly provided in this Agreement, is strictly prohibited. Nothing seeming on the Website or elsewhere shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any Trademarks displayed on the Website. 10. Prohibited Uses The User is prohibited from posting or transmitting on or through the Website any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage self-mastery that would be considered a criminal offence, requite rise to starchy liability, or otherwise violate any law. In addition, the User is prohibited from posting or transmitting on or through the Website any information which (a) infringes the rights of others or violates their privacy or publicity rights or (b) is protected by copyright, trademark or other proprietary right, unless with the express written consent of the owner of such right. Furthermore, you may not, nor may you indulge others to, directly or indirectly: use the Website in any manner that could damage, disable, overburden or impair it; use the Website or its Content for commercial or philanthropic prospection purposes (including by use of unsolicited commercial e-mail or SPAM); interfere with the security of, or otherwise abuse, the Website or any services, system resources, accounts, servers or networks unfluctuating to or wieldy through the Website or united or linked Websites; disrupt or interfere with any other person’s use or enjoyment of the Website or united or linked Websites; upload, post or otherwise transmit on the Website any items, including without limitation computer viruses, Trojan horses, worms or other harmful, disruptive or treasonous files or computer programs; or use any robot, spider or other will-less program or device, or transmission process to monitor, copy, summarize, or otherwise pericope information from the Website or the Content in whole or in part. You stipulate that you are solely responsible for all your deportment and communications undertaken or transmitted in the undertow of your usage of the Website, and that you will comply with all workable laws concerning the use of or activities on the Website or in respect of the Content. You shall be solely liable for any damages resulting from any infringement of copyright, trademark or other proprietary right, or any other harm resulting from your use of the Website. 11. Limitation of Liability In no event shall 211 Ontario be liable for damages of any kind, including, without limitation, any indirect, special, incidental or consequential forfeiture or any other damages whatsoever and howsoever caused, welling out of or in connection with the use of the Website or in reliance on the information misogynist on the Website, including, without limitation, any loss of use, lost data, lost merchantry profits, merchantry interruption or any other loss incurred in connection with the use or misuse of the Website, regardless of the rationalization and whether the whoopee is in contract, tort (including negligence), starchy liability or otherwise. The foregoing limitation shall wield plane if 211 Ontario knew of or ought to have known of the possibility of such damages. 12. Indemnity You stipulate to defend, indemnify and hold harmless 211 Ontario and all third parties mentioned at the Website, from and versus any and all claims, deportment or demands, including without limitation reasonable legal and written fees, resulting from your use of the Website or your violate of this Agreement. 13. Security While every effort is made to ensure that all information provided on the Website does not contain computer viruses, the User should take reasonable and towardly precautions to scan the User’s computer systems for computer viruses and to protect them versus the harmful effects of such viruses, including by ways of maintaining a well-constructed and current replacement of the workable items or information contained on the User’s computer system. 14. Termination 211 Ontario reserves the right to remove and/or disable wangle to the Website, with or without notice, to any User who violates this Agreement. If the User violates any provision of this Agreement, the User’s permission to use the Content automatically terminates and the User must immediately destroy any copies it has made of the Content. 211 Ontario retains moreover the right to take any other towardly legal deportment to enforce its rights and disclaims any liability for unauthorized use or reproduction of any portion of the Website. 15.UnstipulatedProvisions The User agrees that all matters relating to the wangle to, or use of the Website and its Content shall be governed by the laws of the Province of Ontario and the laws of Canada notwithstanding any otherwise workable mismatch of laws rule. The User hereby consents and submits to the non-exclusive jurisdiction of the courts of the Province of Ontario in any whoopee or proceeding instituted under or related to this Agreement. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of this Agreement and shall not stupefy the validity and enforceability of any remaining provisions. The provisions of this Agreement will inure to the goody of and be tightness upon the parties and each of their respective successors and assigns. No waiver, express or implied, by 211 Ontario of any violate of or default by User under this Agreement will constitute a standing waiver of such violate or default or be deemed to be a waiver of any preceding or subsequent violate or default. Any rights not expressly granted by this Agreement are reserved to 211 Ontario and its affiliates. 16. 211 Ontario Complaints Policy Background
 Ontario 211 Services is single-minded to the highest standards of conduct, and acknowledges the right of the public to provide feedback when dissatisfied with a service. Ontario 211 Services remoter believes that by encouraging this important feedback, there is an opportunity to learn and modernize for the future. Purpose
 The purpose of this policy is to provide a pearly and transparent complaints procedure, which is well-spoken and easy to use for anyone wishing to make a complaint. Policy • To provide a pearly method of receiving and responding to external complaints. • To publicize the existence of our complaints procedure, so that the public knows how to contact 211 to make a complaint. • To ensure all complaints are investigated fairly and in a timely, fair, respectable and subject manner. • To ensure that complaints are, whenever possible, resolved and relationships are repaired. • To gather data and information regarding complaints, which will act as a foundation for continuous improvement. Process for Raising a Concern
If you believe you did not receive the service you expected, you are encouraged to contact Ontario 211 Services. Your complaint will be undisputed within two (2) merchantry days, and we will respond and work to resolve to your complaint within five (5) merchantry days. You can contact us by: • Telephone: 2-1-1 Complaints received by telephone will immediately be documented. For your complaint to be considered valid, you must provide your name and the stage the incident took place. You will be unfluctuating to the supervisor or manager at the contact centre, who will write your concerns within five (5) merchantry days. • Email: officeadmin@211ontario.ca Complaints received by email will immediately be documented. For your complaint to be considered valid, you must include your name and the stage the incident took place in your email and a unenduring unravelment of the complaint. Your complaint will be forwarded to the supervisor or manager at the contact centre, who will write your concerns within five (5) merchantry days. • In writing: One St. Clair Ave. West 10th Floor, Suite 100
0 Toronto, ON
   M4V 1K6 Complaints received in writing will immediately be documented. For your complaint to be considered valid, you must include your name, the stage the incident took place and a unenduring unravelment of the complaint in your correspondence. Your complaint will be forwarded to the supervisor or manager at the Contact Centre, who will write your concerns within five (5) merchantry days. Escalation of Complaints
 Should you finger that your complaint has not been satisfactorily resolved, the Executive Director of Ontario 211 Services will be notified. At this stage, the Executive Director will investigate the case, or consul senior personnel to do so. Your complaint will be undisputed within five (5) merchantry days, and 211 will work to resolve the issue within ten (10) merchantry days. Confidentiality Ontario 211 Services ensures that all complaint information will be handled in a timely, sensitive and confidential manner, and the organization will follow any relevant data protection requirements. Continuous Improvement
 Ontario 211 Services is single-minded to addressing concerns well-nigh its service, and the data gathered will act as a foundation for continuous improvement. 17. Contact Us If you are experiencing difficulties in using the Website or if you have any questions or comments regarding the Website, please contact us at officeadmin@211Ontario.ca. PREVIOUS PAGENewsNEXT PAGEContributorsSign Up for Our Newsletter Enter Name Enter email write Sitemap TopicsVituperate/ AssaultPolityPrograms Disabilities Emergency / Crisis Employment / Training Family services Food Francophones Government / Legal HealthSuperintendencyHomelessness Housing Income Support Indigenous Peoples Homelessness Housing Income Support Indigenous Peoples LGBTQ+ Mental Health / Addictions Newcomers Older Adults Youth Working With 211 Overview Embed 211 Search Looking for HelpPolityAgencies Emergency Management 211 Ambassadors Resources Search Resources Search Order 211 Promotional Materials Suggest a New Listing Partners BlogPolity& Social Services Financial Assistance Health and Mental Health Help Starts Here Newcomers Older Adults Older Adults Volunteering & Fundraising Regional Snapshots Government ServicesWell-nighOverview Our Mandate History & Launch Dates Board of Directors Annual Reports News Annual Reports News Privacy & Complaints Policy Contributors Search Site 211 is a helpline and online database of Ontario's polity and social services. 211 is answered and updated by highly-trained specialists. All Rights Reserved © Copyright 2018 Ontario. Website designed by Evoke Solutions.